Frequently Asked Questions (FAQs)

If you’re unsure which size would fit better, check out our sizing charts “📏- Size Guide -📐” that we have for every item listed in our store, in the product description section. Important to know that we currently DON’T offer exchanges because we make everything on demand based on each individual order, so requesting an exchange would mean producing an entirely new product, please make sure you have the right sizing measurement before making a purchase!

We’re sorry to hear that you haven’t received your order yet. Please understand that once the package been shipped out it is out of our control on any delay. We recommend you to contact the delivery carrier to see what might be the reason causing the delay and then give it an additional week for the package to arrive. If a week or more has passed we recommend you to contact the carrier again to file for a lost package claim with them. Then after you can decide to reorder a new order or not. Please note that we don’t cover reshipment or refunds due to carrier errors.

• Contact Us – For general questions such as product inquiries, shipping status, returns & refund processes, product listing errors, or site errors. Please fill out this General Inquiry form.
• Returns & Refund Policy – For questions on received the wrong items or damaged items please review our “Returns & Refund Policy” then submit a Return Request form.
• Failed Delivery or Missing Delivery – For questions on missing delivery or lost delivery please review our “Returns & Refund Policy” for topics related to: failed delivery or undeliverable and missing package or lost package
• Restocking Fees – Questions regarding to restock fees please review our return policy on Restock Fee

A 14-days return policy for customers that receive the wrong items or damaged items. However, we recommended buyer to contact us within the 1st Week timeframe to allow sufficient time to sort out the problem and to provide a best solution for the buyer. To contact us please submit a return request here: ➡️Return Request⬅️ with clear visible photos of wrong/ damaged items. Once we received the request we’ll sort things out and get in touch with the buyer.

An additional customs and tax fee can occur on international orders. This fee is not within our control and is assessed by your local customs office. Different countries will have different customs policies, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

All refunds will be processed back to the original payment method and to the original cardholder who made the payment. This term will also cover refunds on gift purchases, if the item you return was originally received as a gift from someone then all refunds will be back to the original gift giver card, and the gift giver will also be notified of the returned item for refund. Please allow 7 business days for the refund to be credited back to your card, but please note that certain banks and card companies may need up to a full month billing cycle for the refund to appear back in the account.

If the shipment failed to deliver it is usually because of wrong address, no such person associated with the address, or the package was refused to accept by the customer. In this case, the package will be rebounded back to us and once we received the rebounded package we will reach out to the buyer to determine if the name and address are correct or not and whether or not the buyer wants a reshipment of the package. If the mistake is determined not at our fault then the reshipment cost will be at the buyer responsibility to pay for the reshipping cost. If the buyer chooses not to reship the package, and the mistake is not our fault then we will charge a restock fee of %5 on the subtotal amount excluding tax.

It is important that the buyer Double-Check or even Triple-Check the name and the delivery address before submitting the order to prevent such issues from arising.

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors in case the carrier left the package with them

If all the above has been done and the shipping address has been confirmed as correct then we ask you to once again visit your local delivery carrier to open a lost package dispute for them to have their investigation department to investigate the package. Once you receive the dispute case confirmation number please immediately provide us the case number through ➡️Dispute Lost Package⬅️ and we will get in touch with the carrier investigation department. Please note you will be required to also submit your proof of identity and a proof of address document such as a utility statement.

Once the investigation has been completed by the carrier and if concluded that the package is lost then we will immediately provide you with a full refund. However, if the investigation concluded that the package was delivered to the right address then we are not liable for that lost package and a refund cannot be given by us. In this case, you will have to open another dispute for the lost package with your local carrier because the liability will be on your local carrier.

Usually, it takes 2–4 days to fulfill an order (depending on order quantity ) because we make everything on demand based on each individual order placed. After which it’s shipped out and below are the estimated shipping time, but the actual shipping time depends on the buyer’s location.

• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days

All Clearance sale items are final and no return or refund will be accepted.

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts “📏- Size Guide -📐” that we have for every item listed in our store, in the product description section. Please understand that we make everything on demand based on each individual order, so requesting an exchange would mean producing an entirely new product.

A 14-days return policy for customers that receive the wrong items or damaged items. However, we recommended buyers to contact us within the 1st Week timeframe to allow sufficient time to sort out the problem and to provide a best solution for the buyer. To contact us please submit a return request here: ➡️Return Request⬅️ with clear visible photos of wrong/ damaged items. Once we received the request we’ll sort things out and get in touch with the buyer.

Additional non-returnable items:

• Gift cards
• Downloadable products
• Some hygienic-related and/or personal care items