TABLE OF CONTENTS
What’s your return policy?
A 14-days return policy for customers that receive the wrong items or damaged items. However, we recommended buyer to contact us within the 1st Week timeframe to allow sufficient time to sort out the problem and to provide a best solution for the buyer. To contact us please submit a return request here: ➡️Return Request⬅️ with clear visible photos of wrong/ damaged items. Once we received the request we’ll sort things out and get in touch with the buyer.
Additional non-returnable items:
- Gift cards
- Downloadable products
- Some hygienic-related and/or personal care items
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts “📏- Size Guide -📐” that we have for every item listed in our store, in the product description section. Please understand that we make everything on demand based on each individual order, so requesting an exchange would mean producing an entirely new product.
Clearance Sale Items
All Clearance sale items are final and no return or refund will be accepted.
How long the shipping timeframe will be?
Usually, it takes 2–4 days to fulfill an order (depending on order quantity) because we make everything on demand based on each individual order placed. After which it’s shipped out and below are the estimated shipping time, but the actual shipping time depends on the buyer’s location.
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Order failed to deliver or undeliverable
If the shipment failed to deliver it is usually because of wrong address, no such person associated with the address, or the package was refused to accept by the customer. In this case, the package will be rebounded back to us and once we received the rebounded package we will reach out to the buyer to determine if the name and address are correct or not and whether or not the buyer wants a reshipment of the package. If the mistake is determined not at our fault then the reshipment cost will be at the buyer responsibility to pay for the reshipping cost. If the buyer chooses not to reship the package, and the mistake is not our fault then we will charge a restock fee of %5 on the subtotal amount excluding tax.
It is important that the buyer Double-Check or even Triple-Check the name and the delivery address before submitting the order to prevent such issues from arising.
My order shows it has been delivered, but I still don’t see it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the carrier left the package with them
If all the above has been done and the shipping address has been confirmed as correct then we ask you to once again visit your local delivery carrier to open a lost package dispute for them to have their investigation department to investigate the package. Once you receive the dispute case confirmation number please immediately provide us the case number through ➡️Dispute Lost Package⬅️ and we will get in touch with the carrier investigation department. Please note you will be required to also submit your proof of identity and a proof of address document such as a utility statement.
Once the investigation has been completed by the carrier and if concluded that the package is lost then we will immediately provide you with a full refund. However, if the investigation concluded that the package was delivered to the right address then we are not liable for that lost package and a refund cannot be given by us. In this case, you will have to open another dispute for the lost package with your local carrier because the liability will be on your local carrier.
How the Refund will be process?
All refunds will be processed back to the original payment method and to the original cardholder who made the payment. This term will also cover refunds on gift purchases, if the item you return was originally received as a gift from someone then all refunds will be back to the original gift giver card, and the gift giver will also be notified of the returned item for refund. Please allow 7 business days for the refund to be credited back to your card, but please note that certain banks and card companies may need up to a full month billing cycle for the refund to appear back in the account.