Frequently Asked Questions (FAQs)

If you’re unsure which size would fit better, check out our sizing charts “📏- Size Guide -📐” that we have for every item listed in our store, in the product description section. Important to know that we currently DON’T offer exchanges because we make everything on demand based on each individual order, so requesting an exchange would mean producing an entirely new product, please make sure you have the right sizing measurement before making a purchase!

• Contact Us – For general questions such as product inquiries, shipping status, returns & refund processes, product listing errors, or site errors. Please fill out this General Inquiry form.
• Returns & Refund Policy – For questions on received the wrong items or damaged items please review our “Returns & Refund Policy” then submit a Return Request form.
• Failed Delivery or Missing Delivery – For questions on missing delivery or lost delivery please review our “Returns & Refund Policy” for topics related to: failed delivery or undeliverable and missing package or lost package
• Restocking Fees – Questions regarding to restock fees please review our return policy on Restock Fee

All Clearance sale items are final and no return or refund will be accepted.

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts “📏- Size Guide -📐” that we have for every item listed in our store, in the product description section. Please understand that we make everything on demand based on each individual order, so requesting an exchange would mean producing an entirely new product.

A 14-days return policy for customers that receive the wrong items or damaged items. However, we recommended buyers to contact us within the 1st Week timeframe to allow sufficient time to sort out the problem and to provide a best solution for the buyer. To contact us please submit a return request here: ➡️Return Request⬅️ with clear visible photos of wrong/ damaged items. Once we received the request we’ll sort things out and get in touch with the buyer.

Additional non-returnable items:

• Gift cards
• Downloadable products
• Some hygienic-related and/or personal care items