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- Size Measurement
- Contact Us – For general questions such as product inquiries, shipping status, returns & refund processes, product listing errors, or site errors. Please fill out this General Inquiry form.
- Returns & Refund Policy – For questions on received the wrong items or damaged items please review our “Returns & Refund Policy” then submit a Return Request form.
- Failed Delivery or Missing Delivery – For questions on missing delivery or lost delivery please review our “Returns & Refund Policy” for topics related to: failed delivery or undeliverable and missing package or lost package
- Restocking Fees – Questions regarding to restock fees please review our return policy on Restock Fee
An additional customs and tax fee can occur on international orders. This fee is not within our control and is assessed by your local customs office. Different countries will have different customs policies, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
If the shipment failed to deliver it is usually because of wrong address, no such person associated with the address, or the package was refused to accept by the customer. In this case, the package will be rebounded back to us and once we received the rebounded package we will reach out to the buyer to determine if the name and address are correct or not and whether or not the buyer wants a reshipment of the package. If the mistake is determined not at our fault then the reshipment cost will be at the buyer responsibility to pay for the reshipping cost. If the buyer chooses not to reship the package, and the mistake is not our fault then we will charge a restock fee of %5 on the subtotal amount excluding tax.
It is important that the buyer Double-Check or even Triple-Check the name and the delivery address before submitting the order to prevent such issues from arising.