Frequently Asked Questions (FAQs)

• Contact Us – For general questions such as product inquiries, shipping status, returns & refund processes, product listing errors, or site errors. Please fill out this General Inquiry form.
• Returns & Refund Policy – For questions on received the wrong items or damaged items please review our “Returns & Refund Policy” then submit a Return Request form.
• Failed Delivery or Missing Delivery – For questions on missing delivery or lost delivery please review our “Returns & Refund Policy” for topics related to: failed delivery or undeliverable and missing package or lost package
• Restocking Fees – Questions regarding to restock fees please review our return policy on Restock Fee

All refunds will be processed back to the original payment method and to the original cardholder who made the payment. This term will also cover refunds on gift purchases, if the item you return was originally received as a gift from someone then all refunds will be back to the original gift giver card, and the gift giver will also be notified of the returned item for refund. Please allow 7 business days for the refund to be credited back to your card, but please note that certain banks and card companies may need up to a full month billing cycle for the refund to appear back in the account.