Frequently Asked Questions (FAQs)

• Contact Us – For general questions such as product inquiries, shipping status, returns & refund processes, product listing errors, or site errors. Please fill out this General Inquiry form.
• Returns & Refund Policy – For questions on received the wrong items or damaged items please review our “Returns & Refund Policy” then submit a Return Request form.
• Failed Delivery or Missing Delivery – For questions on missing delivery or lost delivery please review our “Returns & Refund Policy” for topics related to: failed delivery or undeliverable and missing package or lost package
• Restocking Fees – Questions regarding to restock fees please review our return policy on Restock Fee

A 14-days return policy for customers that receive the wrong items or damaged items. However, we recommended buyer to contact us within the 1st Week timeframe to allow sufficient time to sort out the problem and to provide a best solution for the buyer. To contact us please submit a return request here: ➡️Return Request⬅️ with clear visible photos of wrong/ damaged items. Once we received the request we’ll sort things out and get in touch with the buyer.