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- Size Measurement
We’re sorry to hear that you haven’t received your order yet. Please understand that once the package been shipped out it is out of our control on any delay. We recommend you to contact the delivery carrier to see what might be the reason causing the delay and then give it an additional week for the package to arrive. If a week or more has passed we recommend you to contact the carrier again to file for a lost package claim with them. Then after you can decide to reorder a new order or not. Please note that we don’t cover reshipment or refunds due to carrier errors.
- Contact Us – For general questions such as product inquiries, shipping status, returns & refund processes, product listing errors, or site errors. Please fill out this General Inquiry form.
- Returns & Refund Policy – For questions on received the wrong items or damaged items please review our “Returns & Refund Policy” then submit a Return Request form.
- Failed Delivery or Missing Delivery – For questions on missing delivery or lost delivery please review our “Returns & Refund Policy” for topics related to: failed delivery or undeliverable and missing package or lost package
- Restocking Fees – Questions regarding to restock fees please review our return policy on Restock Fee
An additional customs and tax fee can occur on international orders. This fee is not within our control and is assessed by your local customs office. Different countries will have different customs policies, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Usually, it takes 2–4 days to fulfill an order (depending on order quantity ) because we make everything on demand based on each individual order placed. After which it’s shipped out and below are the estimated shipping time, but the actual shipping time depends on the buyer’s location.
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days